Relevant Law is hiring a Practice Onboarding & Implementation Manager to ensure every office in the network extracts measurable operational value from the Astra platform. The Astra platform is the reason law firms join the network and the reason they stay. You sit between the technology and the people who use it — understanding how attorneys and their teams actually work, where processes break down, and how to configure the platform to solve real operational problems. This is not IT support. You are an operations strategist who uses technology as the lever for practice transformation. Every firm you successfully onboard and optimize becomes a proof point that makes the next network addition easier and the entire platform more valuable.
Responsibilities
Lead the onboarding process for new Relevant Law offices, configuring the Astra platform to match each practice's workflows, practice areas, and operational requirements
Conduct operational assessments of new and existing member firms to identify workflow inefficiencies, technology gaps, and opportunities for AI-augmented process improvement
Design and deliver training programs that drive platform adoption across attorneys, paralegals, and administrative staff — with emphasis on AI-assisted workflows that deliver immediate productivity gains
Build standardized onboarding playbooks and configuration templates that reduce time-to-value for new integrations while allowing practice-specific customization
Monitor platform utilization metrics across the network and proactively engage offices showing declining adoption or underutilization of key features
Gather user feedback and operational insights from the field, translating them into product improvement recommendations for the platform development team
Create documentation, workflow guides, and training materials that enable self-service adoption of new platform features as they are released
Partner with the practice network development function to demonstrate platform value during the acquisition and conversion process
Requirements
Experience in legal technology implementation, practice management consulting, or operational transformation within professional services environments
Deep understanding of law firm workflows including matter management, billing, document handling, client communication, and compliance processes
Ability to assess a practice's operational maturity and design a phased adoption plan that delivers early wins while building toward full platform utilization
Proficiency with AI tools and the ability to train non-technical legal professionals on AI-assisted workflows for document drafting, research, and client management
Communication skills sufficient to translate technology capabilities into business outcomes that attorneys and practice managers understand and value
Experience managing change in organizations where users are highly educated professionals with deeply established workflows and habits
Project management discipline to run multiple concurrent onboarding and optimization engagements across different offices and practice configurations
What We Offer
Competitive hourly rate with engagement-based incentives
Remote work with periodic travel for onboarding and training engagements
Direct influence on platform development priorities based on field experience
Access to the full AI and technology stack powering the Relevant Law network
Opportunity to define how legal technology adoption operates at scale across a growing multi-location platform
About Relevant Law
Relevant Law is a legal services brand used by independent law practices in Virginia, Colorado, and Washington. Lawyers provide advisory and transactional counsel to businesses, individuals, and executives. Each engagement has its own scope and fee terms; technology supports, but does not replace, lawyer judgment.